Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: When a leak occurs in a high-pressure system, what is the immediate response to minimize damage and ensure safety?

Which action should you take?

Choose only one option

Seal the leak with temporary patching materials

Increase system flow to flush out chemicals

Use a chemical absorbent to neutralize the leak

Shut down the entire system and depressurize

Question 2: What is the most efficient way to handle a warranty claim that involves both faulty components and service-related issues?

Which action should you take?

Choose only one option

Offer a full refund as the claim involves both aspects

Separate the claim into two issues, one for the component and one for service

Deny the claim as it involves multiple issues

Process the claim based on the component failure alone

Question 3: When evaluating a valve failure in a petrochemical facility, which environmental factor is most likely to cause corrosion?

Which action should you take?

Choose only one option

Presence of acidic chemicals in the flow medium

Atmospheric temperature fluctuations

Mechanical wear from frequent valve movement

Excessive heat from the surrounding environment

Question 4: What should be the first step when handling a warranty claim for a chemical product that is showing signs of failure?

Which action should you take?

Choose only one option

Ignore the complaint and escalate it to senior management

Review the warranty terms, verify the failure, and gather necessary documentation to assess the claim

Immediately deny the claim due to policy

Advise the customer to use the product differently

Question 5: In what way can an After-Sales Support Specialist ensure effective communication with a non-technical client regarding complex chemical product specifications?

Which action should you take?

Choose only one option

Avoid discussing specifications and focus on basic usage instructions

Simplify the technical jargon and explain key features in layman's terms

Suggest the client contact the manufacturer directly

Offer a generic solution to all clients regardless of the product details

Question 6: Which property of petrochemical products significantly affects their handling and storage?

Which action should you take?

Choose only one option

Melting point and color

Flash point and volatility

Viscosity and density

Solubility in water