Preview Questions Branch Operations Executive | Role Specific Skill

Question 1: How can process mapping assist in optimizing operations at a branch?

Which action should you take?

Choose only one option

By visually representing workflows, identifying inefficiencies, and providing a basis for improvement

By simplifying all processes into a single step

By focusing solely on customer service without evaluating backend operations

By tracking only financial transactions without considering other processes

Question 2: How should a team leader address non-compliance by a team member in branch operations?

Which action should you take?

Choose only one option

Document the issue and escalate

Ignore minor non-compliance

Retrain the employee on compliance guidelines

Provide immediate feedback

Question 3: What is the most effective way to track and resolve branch-level customer service complaints?

Which action should you take?

Choose only one option

Implement a ticketing system for tracking

Address complaints on a case-by-case basis

Use verbal communication to resolve complaints

Escalate all complaints to senior management

Question 4: What role does data encryption play in securing documents within the BFSI industry?

Which action should you take?

Choose only one option

It allows documents to be shared freely across the internet

It ensures that documents are only accessible to authorized users and remain protected from unauthorized access

It eliminates the need for access control protocols

It stores documents in unprotected formats

Question 5: When implementing a document retention policy, which of the following is crucial for compliance with regulatory standards in BFSI?

Which action should you take?

Choose only one option

Proper classification and timely disposal of outdated documents

Storing all documents in physical form for 10 years

Sharing documents with external auditors for review

Automatically deleting documents after a specified time

Question 6: What is the purpose of a disaster recovery plan in document management?

Which action should you take?

Choose only one option

To limit access to critical documents during recovery

To prevent unauthorized access during disasters

To physically secure documents

To ensure documents are backed up and recoverable