Preview Questions Branch Operations Executive | Role Specific Skill

Question 1: How would you handle a situation where a team member is consistently missing deadlines that affect team output?

Which action should you take?

Choose only one option

Allow the team member to self-manage the deadlines

Reassign all tasks to other team members

Ignore the missed deadlines to avoid confrontation

Offer constructive feedback and set up a performance improvement plan

Question 2: What is the primary responsibility of operational support in managing cash handling?

Which action should you take?

Choose only one option

Increase ATM withdrawals to reduce in-branch transactions

Ensure surplus cash is maintained

Minimize manual cash transactions

Adhere to daily cash limits and reconcile discrepancies

Question 3: How does resource management in operational support impact branch performance?

Which action should you take?

Choose only one option

Proper allocation of resources enhances productivity, reduces costs, and ensures smooth operations

It only affects staff schedules and not customer service

It increases complexity without improving outcomes

It is only relevant for financial services and not for other operations

Question 4: How does cross-functional collaboration improve operational support in branch operations?

Which action should you take?

Choose only one option

By focusing solely on reducing costs without considering other departments' needs

By eliminating interdepartmental meetings

By facilitating problem-solving and knowledge sharing across departments

By reducing the number of teams involved in decision-making

Question 5: What is the role of feedback loops in improving operational support for a branch in a BFSI environment?

Which action should you take?

Choose only one option

They help in reducing the operational staff workload

They allow for continuous process improvement by gathering input from staff and customers

They are used solely for improving customer satisfaction ratings

They focus on reducing the need for employee training

Question 6: What is the most effective tool for assigning tasks and tracking progress in a BFSI branch?

Which action should you take?

Choose only one option

Email

Task management software

Manual task sheets

Verbal instructions