Preview Questions Claims Adjuster | Role Specific Skill

Question 1: How do you handle a claimant demanding an expedited settlement without necessary documentation?

Which action should you take?

Choose only one option

Escalate to senior management

Approve partial payment

Explain documentation importance

Deny the claim

Question 2: During a property damage claim investigation, which document is most crucial for verifying the extent of the loss?

Which action should you take?

Choose only one option

Social media posts by the claimant

The claimant's insurance policy

The claimant's financial statements

Police or fire department reports

Question 3: Which of the following is not covered under a typical business liability insurance policy?

Which action should you take?

Choose only one option

Client injuries due to defective products

Loss due to employee dishonesty

Employee injuries on the job

Property damage caused by the business

Question 4: What does "underwriting" refer to in the context of insurance law?

Which action should you take?

Choose only one option

The process of settling claims

The process of setting premiums based on risk factors

The process of determining the legal liability of parties involved

The process of investigating fraudulent claims

Question 5: When preparing a fire damage claim report, what documentation is essential to validate the cause of the fire?

Which action should you take?

Choose only one option

Fire department reports and forensic evidence linking the cause to the insured property

Photos of the fire aftermath and property value

Claims history from similar incidents

Claimant's personal account of the incident

Question 6: When faced with a claimant who is unwilling to accept a reasonable settlement, what is the best course of action in the negotiation process?

Which action should you take?

Choose only one option

I continue to engage with them calmly, offer additional information, and explore creative solutions that could lead to a fair settlement

I quickly escalate the matter to legal or a higher authority

I refuse to negotiate further and issue a final settlement offer

I agree to the claimant's unrealistic demands to avoid escalation