Preview Questions Claims Adjuster | Role Specific Skill

Question 1: During negotiation, the claimant presents new evidence contradicting your assessment. How do you proceed?

Which action should you take?

Choose only one option

Approve the claim

Reassess the claim

Involve a neutral third party

Reject the evidence outright

Question 2: When negotiating a complex multi-party claim, how do you ensure all stakeholders' interests are met?

Which action should you take?

Choose only one option

Prioritize the policyholder's interests first, then address others

Involve all parties early in the process and aim for a balanced solution

Take a one-sided approach and minimize input from others

Focus only on the parties with the most to lose

Question 3: During a property damage claim investigation, which document is most crucial for verifying the extent of the loss?

Which action should you take?

Choose only one option

Social media posts by the claimant

The claimant's insurance policy

The claimant's financial statements

Police or fire department reports

Question 4: Which method of documenting findings is most appropriate for a detailed claim investigation?

Which action should you take?

Choose only one option

Writing in technical language to ensure clarity

Using formal and concise language with references to supporting evidence

Relying heavily on personal impressions rather than facts

Using shorthand and abbreviations for speed

Question 5: In a claim investigation, how do you handle conflicting witness statements?

Which action should you take?

Choose only one option

Interview both witnesses again to clarify discrepancies and obtain additional details

Dismiss one witness's statement as irrelevant

Trust the statement of the witness who has been with the insurer the longest

Accept the first statement that seems more reasonable

Question 6: In report writing, what is the importance of using clear and concise language when documenting a claim investigation?

Which action should you take?

Choose only one option

It makes the report appear more professional

It minimizes the need for visual aids

It ensures that the report is easily understood by all stakeholders

It allows the adjuster to include more information in less space