Preview Questions Claims Adjuster | Role Specific Skill

Question 1: What is the significance of using standardized templates in claims report writing within the BFSI industry?

Which action should you take?

Choose only one option

It simplifies the process by reducing the need for detailed documentation

It ensures consistency, completeness, and compliance with industry standards

It restricts creativity and flexibility in reporting

It allows for the inclusion of personalized narratives

Question 2: Under the General Data Protection Regulation (GDPR), what is a key requirement for handling claimant personal data in the EU?

Which action should you take?

Choose only one option

Collecting only non-identifiable information

Sharing data freely with third parties

Storing data indefinitely

Obtaining explicit consent for data processing

Question 3: How would you handle a situation where a claimant provides incomplete or inconsistent information during the investigation?

Which action should you take?

Choose only one option

Proceed with the claim processing without further questioning

Assume the claim is fraudulent and deny payment

Request clarification and gather additional documentation from the claimant

Close the investigation and file a report to the authorities

Question 4: How do you ensure transparency in a settlement discussion with multiple stakeholders?

Which action should you take?

Choose only one option

Distribute meeting notes

Seek approval from senior adjusters

Include all stakeholders in discussions

Document all communications

Question 5: When handling a third-party liability claim, how should a Claims Adjuster address the customer's concern about potential legal consequences?

Which action should you take?

Choose only one option

Avoid addressing legal concerns, focusing only on the claim

Provide clear legal guidance on how the claim process works and the potential outcomes

Recommend immediate legal action against the third party

Offer guaranteed legal protection regardless of the case

Question 6: Which clause in an auto insurance policy typically covers the damage caused by a driver who is not listed on the policy?

Which action should you take?

Choose only one option

Comprehensive coverage

Uninsured motorist clause

Non-accidental damage clause

Excluded driver clause