Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: What is the best way to build trust and rapport with a new client in a highly technical industry like chemicals and petrochemicals?

Which action should you take?

Choose only one option

Providing technical knowledge, understanding their business needs, and offering practical, customized solutions

Focusing only on selling the product, not building a relationship

Rushing to close the deal to demonstrate confidence

Offering discounts before understanding the client's needs

Question 2: What is the best way to integrate feedback from strategic clients into your account management strategy?

Which action should you take?

Choose only one option

Use feedback only for improving product features without considering service or delivery improvements

Ignore feedback and continue with the current strategy

Only integrate feedback when a complaint is received

Use regular feedback sessions, surveys, and ongoing communication to refine and adapt your service offerings and product solutions

Question 3: In a competitive negotiation scenario, how should you position your product to differentiate it from competitors without directly attacking them?

Which action should you take?

Choose only one option

Over-promise on product capabilities to outshine competitors

Highlight the weaknesses of the competitor's product

Focus on the unique value propositions and benefits of your product, emphasizing long-term value rather than just price

Dismiss competitor offerings and emphasize price cuts

Question 4: How should you approach the renewal of a large contract with a key client in the chemical industry?

Which action should you take?

Choose only one option

Offer a blanket renewal without addressing any specific client concerns

Only discuss price reductions to win the renewal

Review the client's past experiences, assess their future needs, and propose value-driven solutions that ensure mutual benefit

Focus only on the product and ignore any service-related concerns

Question 5: How should you address a situation where a client's internal policy change affects your delivery schedule, creating a potential conflict?

Which action should you take?

Choose only one option

Ignore the client's internal policy changes and continue with the original delivery schedule

Proceed with the changes without informing the client

Blame the client's internal changes and maintain your delivery schedule as planned

Work with the client to understand the impact of their internal policy change and find a solution that accommodates their new needs

Question 6: How does the rise in demand for renewable energy affect the petrochemical industry?

Which action should you take?

Choose only one option

It has no impact as petrochemical products are nonrenewable

It decreases the demand for petrochemicals as they are seen as harmful

It reduces production costs due to cheaper renewable energy sources

It increases the demand for chemical solutions in renewable energy technologies and green processes