Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: In building a successful long-term relationship with a client, how should you address ongoing service issues that affect the client's satisfaction?

Which action should you take?

Choose only one option

Apologize and promise to fix the issue, then take no further action

Deny the issue exists and focus on new sales opportunities

Acknowledge the issue, take accountability, and work with the client to find a resolution, ensuring follow-up

Ignore the problem as it will eventually resolve itself

Question 2: How does the volatility of raw material prices in the chemical industry affect long-term client contracts?

Which action should you take?

Choose only one option

It has no impact, as prices are fixed in contracts

It leads to stable pricing for both parties

It requires flexibility in pricing terms and regular renegotiations to accommodate market fluctuations

It reduces the need for long-term contracts

Question 3: How can you ensure the negotiation process remains fair and transparent when discussing product pricing with a client?

Which action should you take?

Choose only one option

Hide the pricing structure to avoid conflict

Present a non-negotiable price without explanation

Clearly explain the pricing model, any discounts, and the value added by your product, while being transparent about costs and terms

Offer a flat rate with no breakdown of costs

Question 4: How should you address a situation where a strategic client is experiencing slow product adoption due to internal resistance?

Which action should you take?

Choose only one option

Reduce the cost of the product significantly to make it more appealing

Ignore the client's concerns and push for more sales

Offer tailored training, consistent support, and demonstrate the product's long-term value to internal stakeholders

Provide minimal follow-up and focus on other clients with fewer challenges

Question 5: What is the most effective approach when negotiating long-term contracts with clients in the chemical industry?

Which action should you take?

Choose only one option

Focusing solely on price reduction to secure the deal

Offering quick discounts and incentives

Avoiding detailed discussions on future needs to close the deal quickly

Understanding the client's long-term goals, aligning product offerings to their needs, and proposing a mutually beneficial solution

Question 6: How do you prioritize client needs during a negotiation to ensure a mutually beneficial outcome?

Which action should you take?

Choose only one option

By focusing on your company's profit margins and offering minimal value to the client

By focusing only on price, ignoring other potential value propositions

By proposing an aggressive pricing strategy to close the deal quickly

By listening actively to their concerns, addressing their needs, and finding a balanced solution