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Which action should you take?

Question 1: A customer reports that their bank statement is showing errors, but you cannot see any discrepancies in the system. How do you proceed?

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Question 2: Which of the following best describes a credit rating?

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Question 3: What is the key benefit of paraphrasing a customer's query before responding?

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Question 4: What would be your approach to onboarding a high-net-worth individual?

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Question 5: How can leveraging CRM tools enhance customer interactions in BFSI?

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Question 6: What is the best way to handle a situation where a customer's request conflicts with company policy, but they demand a specific solution?

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