Preview Questions Customer Service Representative | Role Specific Skill

Question 1: Why is term insurance considered a pure protection product?

Which action should you take?

Choose only one option

Covers only the risk of death

Includes maturity benefits

Offers returns based on market performance

Provides savings benefits

Question 2: What is the unique feature of a money market fund in BFSI?

Which action should you take?

Choose only one option

Linked to government bonds

Focused on short-term debt instruments

Offers tax exemptions for long-term holding

High-risk investment

Question 3: What is the best way to resolve this?

Which action should you take?

Choose only one option

Transfer the call to a manager

Offer compensation to avoid complaints

Defend your position confidently

Apologize, review the records, and clarify facts

Question 4: What is a key advantage of a gold loan over a personal loan in BFSI?

Which action should you take?

Choose only one option

Higher interest rates

No repayment required

Collateral-free

Lower processing time

Question 5: Why is identifying patterns in customer complaints critical for BFSI service improvement?

Which action should you take?

Choose only one option

Ensures quick resolution

Enhances training programs

Simplifies regulatory reporting

Highlights systemic issues

Question 6: How does a systematic investment plan (SIP) in mutual funds work?

Which action should you take?

Choose only one option

Allows lump-sum investments

Offers guaranteed returns

Provides insurance coverage

Requires monthly contributions