Preview Questions Insurance Advisor | Role Specific Skill

Question 1: What is the purpose of conducting a ?claims history review? in risk assessment for personal insurance policies?

Which action should you take?

Choose only one option

To assess the income level of the policyholder

To determine how much the policyholder is willing to pay in premiums

To identify the client's preferred policy options

To evaluate the likelihood of future claims based on past incidents

Question 2: How should an advisor handle difficult clients who are unhappy with their policy choices?

Which action should you take?

Choose only one option

Use active listening and empathy to identify the problem, then provide a suitable solution

Defend the policy and try to prove they are wrong

Dismiss their concerns as temporary dissatisfaction

Ignore their concerns and continue promoting other products

Question 3: In the context of an insurance policy, what does the term "underwriting" refer to?

Which action should you take?

Choose only one option

The process of determining whether a policy will be issued and under what conditions

The process of deciding how much premium to charge

The process of determining the policyholder's age

The process of settling a claim

Question 4: What is the key consideration when recommending a disability income policy for a self-employed client?

Which action should you take?

Choose only one option

Offering a policy that only covers minimal expenses

Recommending a policy with the lowest premiums regardless of coverage

Ignoring the client's unique self-employed risks and recommending a standard policy

Evaluating the client's income stability and providing coverage that reflects their earnings and needs

Question 5: What is a key feature of an endowment policy?

Which action should you take?

Choose only one option

It provides death benefits with no savings

It offers insurance only for a fixed period

It covers both life insurance and a savings component

It provides a lump sum payment only upon death

Question 6: What is the best way to build rapport with a client during the initial consultation?

Which action should you take?

Choose only one option

By focusing on selling the most expensive product

By offering discounts before understanding the client's needs

By actively listening to the client's needs and providing personalized recommendations

By talking about the advisor's personal experience in the industry