Preview Questions Insurance Advisor | Role Specific Skill

Question 1: In which of the following situations would an insurance policy with a waiver of premium rider be most beneficial?

Which action should you take?

Choose only one option

When the policyholder is looking for a lower premium

When the policyholder becomes unable to pay premiums due to disability

When the policyholder wants more coverage for the same premium

When the policyholder needs a policy with guaranteed renewability

Question 2: How should an advisor determine the appropriate coverage for a client with varying income streams (e.g., salaried and freelance income)?

Which action should you take?

Choose only one option

Calculate an average income and base coverage on that

Consider only the salaried income as a stable base for coverage

Assume a fixed percentage of income as the base coverage

Consider both income streams and assess the sustainability of each

Question 3: In maintaining effective client relations, which communication method is most appropriate for delivering policy updates or changes?

Which action should you take?

Choose only one option

Face-to-face meetings only

Text messages for quick updates

Email or digital platforms for ease and documentation

Telephone calls for a personal touch

Question 4: How can an advisor effectively manage a situation where a client is unhappy with their insurance policy?

Which action should you take?

Choose only one option

By offering a full refund on the policy immediately

By ignoring the issue and focusing on selling new products

By understanding the reasons for dissatisfaction and proposing alternative solutions

By offering a discount and apologizing for the situation

Question 5: When recommending business insurance, what is the most important consideration for a company with multiple employees and diverse needs?

Which action should you take?

Choose only one option

Business owner's policy (BOP) with property and liability coverage

Group health insurance with customizable plans

Professional liability insurance for key employees

Workers' compensation and unemployment insurance

Question 6: What action must an insurance advisor take if they become aware of fraudulent activity related to a client's policy?

Which action should you take?

Choose only one option

Ignore the issue and proceed with the sale

Notify the insurer and cooperate with investigations

Advise the client to proceed with the policy as usual

Report the client to the police directly