Preview Questions Insurance Advisor | Role Specific Skill

Question 1: How can an insurance advisor effectively use storytelling to sell a policy?

Which action should you take?

Choose only one option

By focusing on the product features and not on the client's concerns

By sharing real-life examples where the policy has helped others in similar situations

By exaggerating the benefits and outcomes of the policy

By presenting a detailed account of all insurance policies in the market

Question 2: For a client who values digital self-service tools but also occasionally needs expert human guidance, which relationship management model ensures both efficiency and a personal touch?

Which action should you take?

Choose only one option

Offering a hybrid model: robust digital tools for routine tasks, plus dedicated advisor sessions for complex issues, ensuring convenience and trust-building

Insisting on face-to-face meetings for all matters

Providing only a self-service portal and no human contact options

Telling them to choose either fully digital or fully human interactions

Question 3: How can an advisor ensure that a client's insurance needs analysis is aligned with their future financial goals?

Which action should you take?

Choose only one option

By focusing only on the client's current financial situation

By discussing their future financial goals and adjusting insurance accordingly

By conducting an in-depth assessment of both short- and long-term goals

By using standardized industry formulas for coverage calculations

Question 4: When recommending a layered life insurance strategy (combining term and permanent coverage) for a high-net-worth client seeking both flexibility and estate liquidity, which approach ensures a balanced solution that adapts to changing wealth transfer needs over decades?

Which action should you take?

Choose only one option

Only suggest a large whole life policy and ignore term riders

Focus on short-term term coverage without addressing long-term estate planning

Recommend a single universal life policy without layering

Combine a base permanent policy for guaranteed death benefit and layered term riders that can be adjusted or dropped as wealth changes, re-evaluated periodically

Question 5: How should an insurance advisor handle a situation where a client has misunderstood the terms of their policy?

Which action should you take?

Choose only one option

Explain the policy terms clearly, provide additional resources, and offer solutions

Apologize for the misunderstanding and immediately change the terms

Suggest the client cancel the policy and buy a new one

Dismiss the concern as the client's fault

Question 6: How should the advisor handle a situation where the client has a mismatch between their financial goals and available resources?

Which action should you take?

Choose only one option

Suggest the client reconsider their risk tolerance and coverage needs

Recommending a reduction in financial goals to match available resources

Offer adjustments in asset allocation to increase resources

Suggest increasing the premium payment amounts