Preview Questions Operations Manager | Role Specific Skill

Question 1: In BFSI operations, what is the best approach to eliminate bottlenecks in a mortgage approval process?

Which action should you take?

Choose only one option

Mapping the process and identifying delays

Outsourcing parts of the process

Focusing solely on employee training

Increasing the staff size

Question 2: In a BFSI firm, how would you adjust the operational budget when dealing with fluctuating market conditions and unpredictable interest rates?

Which action should you take?

Choose only one option

Shift all funds into risk-free investments

Conduct regular scenario planning and adjust allocations accordingly

Increase budget reserves for unexpected changes

Limit all discretionary spending across the organization

Question 3: Which of the following is the most effective risk mitigation technique to manage operational disruptions caused by natural disasters in BFSI operations?

Which action should you take?

Choose only one option

Relocating operations to a new site

Creating a detailed business continuity plan (BCP)

Decreasing overall operations and slowing down processes

Increasing insurance coverage

Question 4: What resource management technique would you use to ensure optimal staffing levels in a BFSI firm during peak periods?

Which action should you take?

Choose only one option

Restricting employee hours

Hiring additional temporary workers

Dynamic resource allocation based on demand forecasts

Reducing workforce during peak periods

Question 5: When managing cross-functional teams in BFSI, which method is most effective in ensuring smooth collaboration and high productivity?

Which action should you take?

Choose only one option

Creating clear communication channels and setting mutual goals

Allowing minimal interaction between different functional areas to avoid conflicts

Assigning tasks based on seniority and authority rather than expertise

Relying solely on automated systems to manage workflows

Question 6: How do you ensure accurate tracking and reporting of budget performance across multiple departments in a BFSI organization?

Which action should you take?

Choose only one option

Assign one person to track all budgets

Use generic financial reports without customization

Implement regular budget reviews and variance analysis

Monitor only the final quarter's performance