Preview Questions Operations Manager | Role Specific Skill

Question 1: When creating a contingency fund for an operations budget in a BFSI institution, which of the following is the best practice for estimating the required amount?

Which action should you take?

Choose only one option

Allocating a fixed percentage of the total budget without risk analysis

Estimating potential risks based on historical data and current market volatility

Setting aside a nominal amount to cover small expenses

Using only upper management's estimate of potential costs

Question 2: What is the most appropriate technique for optimizing human resources in a BFSI company during periods of significant regulatory change?

Which action should you take?

Choose only one option

Hiring additional staff to cover all regulatory tasks

Shifting resources to other non-regulatory areas temporarily

Conducting a gap analysis to align resource skills with new requirements

Outsourcing regulatory tasks to external consultants

Question 3: When conducting a process audit in BFSI, which is the most critical factor to assess for improving efficiency?

Which action should you take?

Choose only one option

Total process cost

Cycle time and throughput

Product pricing strategy

Customer satisfaction feedback

Question 4: How can task prioritization benefit team management in a BFSI operations role, especially when dealing with multiple ongoing projects?

Which action should you take?

Choose only one option

By working on less important tasks first to gain quick results without considering overall priorities

By delegating all tasks equally, regardless of their importance or urgency

By focusing solely on urgent tasks and neglecting long-term strategic objectives

By ensuring critical tasks are completed first, while maintaining team focus and avoiding burnout

Question 5: What is the best approach to balancing resource allocation across multiple teams in a high-pressure operational environment in BFSI?

Which action should you take?

Choose only one option

Following a fixed resource allocation model without considering performance metrics

Utilizing data-driven tools to assess team performance and reallocate resources dynamically

Allocating resources based on seniority and tenure within the team

Relying on team managers to allocate resources independently without oversight

Question 6: How can you reduce technology-related risks (such as system downtime) in a BFSI firm?

Which action should you take?

Choose only one option

By relying on manual processes

By cutting technology investments

By reducing the use of technology

By investing in redundant systems and disaster recovery plans