Preview Questions Relationship Manager | Role Specific Skill

Question 1: What is the primary risk associated with investing in emerging market debt?

Which action should you take?

Choose only one option

Limited regulatory oversight and default risk

Low liquidity and high transaction costs

High volatility in equity markets

Currency risk and higher interest rates

Question 2: When a client shows signs of dissatisfaction, how should the relationship manager react?

Which action should you take?

Choose only one option

Provide excuses to avoid responsibility

Blame the client's unrealistic expectations

Ignore the signs and focus on sales

Acknowledge the dissatisfaction, empathize, and take corrective action

Question 3: In a sales negotiation for a high-value financial product, what is the most critical factor to ensure a successful outcome?

Which action should you take?

Choose only one option

Focusing only on the financial aspects of the deal

Getting the lowest possible price to close quickly

Rushing through the process to minimize time spent

Building trust and aligning the solution with the client's long-term goals

Question 4: When negotiating the terms of a long-term client contract, how do you ensure both parties feel confident in the agreement?

Which action should you take?

Choose only one option

Present a well-structured proposal with clear terms and potential for future growth

Focus primarily on the company's needs without considering client goals

Avoid discussing the terms in detail to prevent misunderstandings

Focus on offering the lowest possible rate to secure the deal

Question 5: What critical customer service metrics would you track to assess service quality in the BFSI industry?

Which action should you take?

Choose only one option

Customer Satisfaction Score (CSAT), Net Promoter Score (NPS)

Service response time, operational efficiency

Profit margin, transaction volume

Customer retention rate, employee satisfaction

Question 6: In the case of foreign exchange (forex) trading, what is the most significant risk factor associated with currency products in the BFSI industry?

Which action should you take?

Choose only one option

Exchange rate volatility

Inflation risk

Interest rate risk

Country-specific sovereign risk