Preview Questions Relationship Manager | Role Specific Skill

Question 1: How do you ensure that the customer feels heard and valued after a service failure?

Which action should you take?

Choose only one option

Provide compensation without resolving the underlying issue

Escalate the issue without taking ownership

Offer a personalized solution and follow up to ensure satisfaction

Provide a generic apology and move on

Question 2: The efficient frontier in portfolio management represents:

Which action should you take?

Choose only one option

The market's overall performance

The best-performing stocks in a given market

The individual returns of each asset class

The optimal risk-return combinations for a portfolio

Question 3: What should be the first step in rebuilding a relationship after a major service failure?

Which action should you take?

Choose only one option

Ignore the issue and focus on future opportunities

Acknowledge the mistake, apologize, and outline a clear plan for corrective action

Transfer the client to another relationship manager

Offer the client an immediate financial incentive

Question 4: What is the key risk factor that should be considered when recommending this to a client?

Which action should you take?

Choose only one option

Market risk due to exposure to a broad range of asset classes

Liquidity risk in short-term investments

Interest rate risk on fixed income securities

Currency risk when investing internationally

Question 5: Which of the following best describes the characteristics of a hybrid bond?

Which action should you take?

Choose only one option

It combines both equity and debt features, offering convertible and callable options

It provides floating rates linked to the inflation index

It is a bond that can be converted into equity

It offers a fixed interest rate and is not subject to market fluctuations

Question 6: What is the main difference between passive portfolio management and active portfolio management for a client seeking consistent returns?

Which action should you take?

Choose only one option

Active management involves frequent trading to beat the market

Active management avoids trading to minimize taxes

Passive management tries to match the market performance

Passive management attempts to beat the market using technical analysis