Preview Questions Retail Banker | Role Specific Skill

Question 1: In terms of customer retention, how would you handle a client's negative feedback about a banking service?

Which action should you take?

Choose only one option

Offer a discount on the next service to compensate

Ignore the feedback and continue with business as usual

Listen carefully, empathize, and implement corrective actions to improve the service

Defend the service and explain why it works well for most clients

Question 2: How should a retail banker address a situation when a customer feels their privacy is compromised during the account opening process?

Which action should you take?

Choose only one option

By downplaying the privacy concerns and suggesting the customer will be fine

By offering compensation for the inconvenience without addressing the privacy concerns

By explaining the bank's privacy policies, assuring the customer of the security measures, and addressing any concerns

By ignoring the customer's concerns and continuing with the process

Question 3: Which of the following is a feature of a "payday loan"?

Which action should you take?

Choose only one option

It is a long-term loan that offers low interest rates and easy repayment terms.

It provides quick, short-term financing but comes with high interest rates and fees.

It is typically offered to individuals with high credit scores.

It is a loan for purchasing property or real estate.

Question 4: The Foreign Account Tax Compliance Act (FATCA) primarily requires financial institutions to report which of the following?

Which action should you take?

Choose only one option

U.S. citizens employed by foreign governments

Loans granted to foreign companies

Interest rates offered to international clients

Offshore accounts held by U.S. citizens

Question 5: Which of the following reduces risk for the bank in loan processing?

Which action should you take?

Choose only one option

Offering loans without collateral

Reducing interest rates

Disbursing larger loans only

Thorough credit and collateral checks

Question 6: How does proactive communication contribute to customer satisfaction?

Which action should you take?

Choose only one option

Resolves issues before they escalate

Avoids unnecessary customer interactions

Reduces the need for personalized solutions

Ensures compliance with internal processes