Preview Questions Retail Banker | Role Specific Skill

Question 1: In a situation where a customer is confused about multiple loan options, what approach should a Retail Banker take to provide clarity?

Which action should you take?

Choose only one option

Recommend the loan option with the highest commission

Offer a loan with the lowest interest rate regardless of other factors

Suggest the customer consult with an external financial advisor

Provide a clear comparison of the loan options, focusing on the customer's specific needs

Question 2: What is the best way to follow-up with a client who has expressed interest in a new mortgage product but has not yet committed?

Which action should you take?

Choose only one option

Call them to aggressively push the product

Wait for them to reach out on their own

Send personalized communication outlining the benefits, along with a reminder of their specific needs

Offer them a different product without discussing the original product

Question 3: What is the significance of an amortization schedule in the loan processing process?

Which action should you take?

Choose only one option

It assesses the borrower's debt-to-income ratio over the loan's term

It helps determine the borrower's credit risk by analyzing payment frequency

It calculates the loan-to-value ratio and loan eligibility

It outlines the breakdown of principal and interest payments over the loan term

Question 4: Which document is mandatory under KYC norms for opening a demat account?

Which action should you take?

Choose only one option

PAN card

Proof of employment

Loan approval document

Insurance policy statement

Question 5: Which financial institution would be subject to the Volcker Rule, as part of the Dodd-Frank Act?

Which action should you take?

Choose only one option

A bank involved in proprietary trading and ownership interests in hedge funds

A bank that only provides retail checking and savings accounts

A bank operating solely in international markets

A bank that exclusively deals with personal loans

Question 6: Which regulatory framework sets the guidelines for the capital requirements of banks operating in the BFSI industry?

Which action should you take?

Choose only one option

Basel III

Dodd-Frank Act

FATCA

MiFID II